HELP & QUESTIONS
FAQs
Frequently asked questions about CLOVE, our fragrances, delivery and returns.
Are CLOVE fragrances the original international perfumes?
No. CLOVE offers independent inspired fragrances, not original international designer or niche perfumes.
Do inspired fragrances smell and perform exactly the same?
Not necessarily. Ingredients, development, and performance may differ.
Does every fragrance contain clove?
No. Our name is inspired by the clove flower bud; it does not describe the ingredients of every fragrance.
How much is delivery?
The current delivery fee is 60 EGP, applied once per order at checkout. Delivery areas and payment options are shown at checkout when available.
Shipping & Delivery
We deliver across Egypt. The current delivery fee is 60 EGP per order, applied at checkout — if you change it in the dashboard it updates everywhere on the website. Delivery areas, shipping times, and payment options are displayed at checkout when available.
Returns & Exchanges
If a product arrives damaged or sealed incorrectly, contact us within 14 days of delivery and we will arrange a replacement or a refund. For hygiene reasons, opened or used fragrances cannot be returned. Contact us and we will help.
Let’s Talk Fragrance.
Need help choosing a scent or have a question about CLOVE? Our team can assist in Arabic or English.